Telephoning B1-B2, Coursebook with Audio CD
Delta Business Communication Skills
David King, Susan Lowe, Louise Pile
- Publicată în 2017
- paperback, 64 pagini
- Înalţime: 297 cm, lăţime: 210 cm, grosime: 0,4 cm, greutate: 238 g
- Cod: 9783125013209
- Editura: Delta Publishing
- Clasificare: Categorii limbi straine
- Categorii limbi straine: Manual, Limbaj de specialitate - Afaceri, Abilitati - Vorbit
- Clasificare: Nivel de limbă
- Nivel de limbă: B1, B2
- Nivel învățământ: Adulti
- Disciplină: Limba engleză
- Alte categorii:
Clasificare > Editura
Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation.
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